Shipping Policy

At CoolYard, we aim to process and ship orders as quickly as possible.

Shipping Locations

We currently ship within the United States only.

At this time, we do not offer international shipping.

Processing Time

Orders are typically processed within 1–2 business days after payment is confirmed.

Orders placed on weekends or holidays will be processed on the next business day.

Delivery Time

Estimated delivery time is typically 1–3 business days after the order has been processed and shipped.

Delivery times may vary depending on carrier delays, weather conditions, holidays, or other circumstances outside of our control.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Please allow up to 24–48 hours for tracking updates to appear after receiving your tracking number.

Shipping Address

Please make sure your shipping address is correct before placing your order.

CoolYard is not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error in your shipping address, contact us as soon as possible at:

We cannot guarantee address changes once an order has been processed.

Phone Number Requirement

Some carriers may require a valid phone number for delivery updates or large-item delivery coordination.

Please make sure the phone number entered at checkout is accurate.

Lost, Delayed, or Missing Packages

If your tracking shows that your order was delivered but you have not received it, please check with your local carrier, household members, neighbors, or building management first.

If you still cannot locate your package, contact us at:

We will help you investigate the issue with the carrier.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the damaged item

• Clear photos of the packaging

We will review the issue and help arrange a replacement or solution where applicable.

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Return & Refund Policy

We want you to be satisfied with your CoolYard purchase.

30-Day Return Window

You may request a return within 30 days of delivery.

To be eligible for a return, the item must be:

• In the same condition that you received it

• Unused or lightly inspected only

• In its original packaging

• With all included accessories and parts

To start a return, contact us at:

Please include your order number and the reason for your return request.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Do not send your order back without contacting us first.

Returns sent without approval may not be accepted.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at:

Please include:

• Your order number

• Photos or videos showing the issue

• Photos of the packaging

If approved, we will arrange a replacement, refund, or another suitable solution.

Order Cancellations

Orders can only be cancelled before they have been processed or shipped.

If your order has already been fulfilled, we may not be able to cancel it.

To request a cancellation, contact us immediately at:

Non-Returnable Items

We cannot accept returns for:

• Items damaged due to misuse

• Items missing parts or accessories

• Items returned outside the 30-day return window

• Items sent back without contacting us first

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Terms of Service

By using this website and placing an order with CoolYard, you agree to the terms listed below.

Product Information

We do our best to display accurate product descriptions, pricing, images, and availability.

However, we do not guarantee that all information on the website is always error-free. We reserve the right to correct errors, update product information, or cancel orders if necessary.

Pricing

All prices are listed in USD.

Prices may change at any time without prior notice.

Orders

After placing an order, you will receive an order confirmation email.

This confirmation does not guarantee acceptance of the order. We reserve the right to cancel or refuse any order if there is an issue with payment, stock, shipping details, fraud risk, or product availability.

Payment

We accept the payment methods displayed at checkout.

Your order will only be processed after payment is successfully confirmed.

Shipping

Shipping times are estimates and are not guaranteed.

CoolYard is not responsible for delays caused by carriers, weather, incorrect addresses, customs issues, or other circumstances outside of our control.

Returns

Returns and refunds are handled according to our Return & Refund Policy.

Limitation of Liability

CoolYard is not responsible for indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.

Customers are responsible for using products according to the included instructions and safety guidelines.

Contact

For questions about these terms, contact us at:

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Privacy Policy

CoolYard respects your privacy.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.

Information We Collect

We may collect information such as:

• Name

• Email address

• Shipping address

• Billing address

• Phone number

• Payment details

• Order information

• Website activity and analytics data

How We Use Your Information

We use your information to:

• Process and fulfill orders

• Provide order updates and tracking

• Respond to customer support requests

• Improve our website and services

• Prevent fraud and unauthorized transactions

• Send marketing emails if you have opted in

Payment Information

Payment information is processed securely through our payment providers.

CoolYard does not directly store your full credit card information.

Cookies & Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and support advertising efforts.

You can adjust cookie settings through your browser.

Email Marketing

If you subscribe to our email list, we may send you promotional emails, product updates, or special offers.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email.

Sharing Information

We may share necessary information with trusted third-party services, including:

• Payment processors

• Shipping carriers

• Order fulfillment partners

• Website analytics providers

• Advertising platforms

We do not sell your personal information.

Data Security

We take reasonable measures to protect your personal information.

However, no online system is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to request access, correction, or deletion of your personal information.

To make a request, contact us at:

Contact

For privacy-related questions, contact us at: